Introduction
At Stile^More, customer satisfaction is our top priority. We understand that sometimes you may need to return a product or cancel an order. This Refund and Cancellation Policy outlines the conditions under which we accept returns, process refunds, and handle order cancellations.
Order Cancellation
Before Shipment
- Cancellation by Customer: You may cancel your order any time before it is shipped. To cancel your order, please contact our customer service team immediately at [Customer Service Email] or [Customer Service Phone Number]. If your order has not yet been processed for shipment, we will cancel it and issue a full refund.
- Cancellation by Stile^More: We reserve the right to cancel orders for reasons including, but not limited to, fraudulent transactions, out-of-stock items, or pricing errors. If we cancel your order, we will notify you via email and provide a full refund.
After Shipment
- Once your order has been shipped, it cannot be canceled. However, you may return the product in accordance with our Return Policy outlined below.
Return Policy
Conditions for Returns
We accept returns under the following conditions:
- The product must be unused and in its original packaging.
- Returns must be initiated within 30 days of the delivery date.
- The product must not be damaged or altered.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Customer Service: Email us at [ Customer Service Email] with your order number and reason for the return. Alternatively, you can call us at [Customer Service Phone Number].
- Receive Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and return instructions.
- Ship the Product: Securely pack the product and ship it back to us using the provided instructions. Please include the RA number inside the package.
Return Shipping Costs
- Customer-Initiated Returns: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Defective or Incorrect Items: If you received a defective or incorrect item, we will cover the return shipping costs.
Refund Policy
Refund Processing
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund:
- Approved Refunds: If your return is approved, we will process your refund to the original method of payment. Please allow [ typically 5-6 business days] for the refund to be reflected in your account.
- Rejected Refunds: If your return is rejected due to not meeting the return conditions, we will notify you, and the item will be sent back to you at your expense.
Partial Refunds
Partial refunds may be issued at our discretion for items that are returned late or not in their original condition.
Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Items marked as final sale